Refund Policy

1. What you buy

TapToVideo sells credit packs as one-time payments. There are no subscriptions and no automatic renewals. Credits are added to your account right after payment and do not expire. Prices are shown on the pricing page before you buy.

2. Automatic credit refunds

Credits are only used when a video starts. They go back to your balance automatically, without you having to ask, if:

• the video could not be created or timed out,
• your photo was rejected by our safety check,
• the finished video was blocked by our safety check and not shown to you.

3. Money-back refunds

• Unused packs: if you have not used any credits from a pack, you can get a full refund within 14 days of purchase.
• Partly used packs: once you have started using a pack, the video service has been provided and the remaining credits are not refundable. They stay in your account and never expire.
• Technical problems: if a paid feature did not work as described and we could not fix it, we refund the affected purchase, even after 14 days.
• Charged twice: duplicate charges are always refunded in full.

No refunds are given for accounts closed because of serious violations of our Acceptable Use Policy, for credits already used.

4. How to request a refund

Email support@taptovideo.com with the subject "Refund", the email address of your TapToVideo account and the date of purchase. We reply within 2 business days. Approved refunds are sent back to your original payment method through our payment provider and merchant of record, Waffo. Depending on your bank, it can take 5 to 10 business days until the money shows on your statement. The refunded credits are removed from your account.

Please contact us before opening a dispute or chargeback with your bank. We can usually solve the problem faster.